Desktop
Software Support
Frequently Asked Questions - Copernic Tracker
UPDATES AND UPGRADES
GENERAL INFORMATION AND
USAGE
TROUBLESHOOTING
INSTALLATION AND SETUP
I lost the
Copernic Tracker installation file and thus need to redownload
it. How do I proceed? Do I need to pay again?
No, you do not need to pay again.
If you need to redownload Copernic Tracker, go to the Re-Downloading
Our Products page. [BACK
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While installing
Copernic Tracker, it asks for a serial number. Where
do I find this serial number?
After your purchase, you normally
receive an email that contains your serial number. If you
didn't receive this message, then you can get your serial
number through this Web form.
If your serial number cannot be found by our form, do not
worry; you will then receive an email indicating who to
contact and what information to provide. Our customer service
representatives will gladly help you find it. [BACK
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There are many
Web pages in my Internet Explorer Favorites folder that
I would like to monitor. How can I include these pages
in Copernic Tracker?
You can easily include pages from
your Internet Explorer Favorites folder. Start Copernic
Tracker and use the Import Pages and Favorites feature:
- 1. On the File menu, click Import...
The Import Pages to Track window appears.
- 2. Choose the Favorites that will
be imported by selecting their check boxes.
- 3. You can change the suggested
schedules by clicking it and then selecting another schedule
from the list.
- 4. Click Next to confirm.
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I already
use Copernic Agent Professional to monitor Web pages.
Can they be transferred to Copernic Tracker, and how?
Yes, you can transfer tracking tasks
from Copernic Agent Professional to Copernic Tracker thanks
to Copernic Tracker's Import Pages and Favorites feature.
- 1. On the File menu, click Import...
The Import Pages to Track window appears.
- 2. Choose the tracking tasks that
will be imported by selecting their check boxes.
- 3. You can change the suggested
schedules by clicking it and then selecting another schedule
from the list.
- 4. Click Next to confirm.
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What
are the minimum system requirements for installing Copernic
Tracker?
Operating System: Microsoft Windows
95/98/Me/2000/XP with Internet Explorer 4.0 SP1 (or later).
Browser: Microsoft Internet Explorer 5.0 (or later).
CPU: Pentium 120 MHz or higher.
RAM: 32 MB (minimum).
Hard Disk Space: At least 10 MB for the application.
User Profile Space: Will vary based on number of tracking task data.
[BACK
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Which
browser versions and operating systems does Copernic
Tracker support?
Copernic Tracker supports Microsoft
Internet Explorer 5 or later and runs on Microsoft Windows
98/Me/NT4/2000/XP/2003. [BACK
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GENERAL INFORMATION AND USAGE
In which
languages is Copernic Tracker available?
Copernic Tracker's interface is available
in English or French. However, Copernic Tracker can track
Web pages in many different languages. [BACK
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Is
a trial version of Copernic Tracker available?
Yes, we have a 30-day trial version available
for download at http://www.copernic.com/en/products/tracker/tracker-download.html.
The trial version offers all features of the regular
version. This is a risk-free way of discovering Copernic
Tracker's powerful tracking features. [BACK
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What
are the differences between Copernic Tracker and Copernic
Agent Professional's tracking features?
Copernic Agent Professional can track
Web searches and Web pages but Copernic Tracker is specialized
in tracking Web pages. It offers a wider variety of options
and features than Copernic Agent Professional.
Copernic Tracker:
- Keeps copies of page revisions to
enable users to compare changes that occurred in the
past.
- Lets you track specific words within
pages, including Boolean and other search operators (AND,
OR, NEAR), multiple levels of parentheses and quotes.
- Alerts you of changes through a
desktop alert, tray icon, notification window or SMS
message.
- Enables users to manage tracking
tasks through folders, customizable notes and revision
descriptions.
- Tracks Web pages with frames and
pages that require basic authentication.
- Highlights new words normally and
deleted text in strikethrough.
For more information please see the
complete list of features on the features
list page.
[BACK TO TOP]
How
can I keep a security copy of the Web pages I track with
Copernic Tracker?
To back up tracking tasks (including
page revisions):
1. On the File menu, point to Back Up/Restore and select Back Up All Pages
or Back Up the Selected Pages. The Save As window appears.
2. Select a destination folder.
3. Enter the name in the corresponding field.
4. Click Save.
To restore tracking tasks (including page revisions):
1. On the File menu, point to Back Up/Restore and select Restore.... The Open
window appears.
2. Browse to the right folder and select the file to restore (.tbk format).
3. Click Open.
Can I track Web pages that require a user name and password?
Yes, you can track Web pages that require
a user name and password if the type of authentication
used is Basic Authentication. If a window appears and asks
for your user name and password, it means that the Web
page requires Basic Authentication. You can indicate authentication
parameters in the advanced settings of a tracking task. [BACK
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Can
I track Web pages that require a user name and password?
Yes, you can track Web pages that require
a user name and password if the type of authentication
used is Basic Authentication. If a window appears and asks
for your user name and password, it means that the Web
page requires Basic Authentication. You can indicate authentication
parameters in the advanced settings of a tracking task. [BACK
TO TOP]
Which
type of Web pages does Copernic Tracker support?
Copernic Tracker monitors HTML pages
only. It downloads the Web page you want to track and detects
its type. Copernic Tracker supports any Web pages, regardless
of extension, as long as the content is in HTML. [BACK
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TROUBLESHOOTING
Copernic
Tracker doesn't seem to run my tracking tasks according
to the schedule I set. Yet, I can run them manually.
What causes this problem?
You might be logged on as a user without
a password. Copernic Tracker uses the Windows T ask S cheduler
and, with Microsoft Windows 2000 and Microsoft Windows
XP, the T ask S cheduler won't run properly if the user
doesn't have a password. This is a known problem for these
two platforms. Therefore, to avoid problems with the tracking
feature, we recommend that you set a user password.
You can read more about this problem
in the following Microsoft knowledge base article:
http://support.microsoft.com/kb/310715/en-us.
[BACK
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None of
these FAQs covered my problem or question, how can I
contact you?
Contact us by technical support. [BACK TO TOP]
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