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FAQ
General
| Can I download and install the free version of Copernic Desktop Search at work? |
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No. The free version available for download is intended for home and personal use only. Commercial use is prohibited and requires a license of either the Professional version or the Corporate version , which offer enterprise-oriented features, maintenance and support for use throughout organizations.
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| Is there a maximum number of files and emails that I can index with Copernic Desktop Search? |
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No. There is no limit to the size of the index or the number of indexed items. However, a large index requires more memory and more time to perform searches. So the only limit is the power of your computer (disk space, CPU speed). |
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Recommended Add-on
Copernic Mobile provides remote access to all files and emails stored on your PC from anywhere
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Awards
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Copernic Desktop Search Won CNET “Editors' Choice” Award |
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| I am concerned about the privacy of my personal data. What is your policy regarding privacy? |
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We understand your concerns and CDS was designed with your privacy in mind. Rest assured that the data indexed by CDS stays on your PC and on no account will it be transferred to us or any of our partners.
Furthermore, computer activity is never logged. It is solely monitored to enable or disable the indexing process.
Consult our software privacy policy for additional information. |
| Is there a way to make sure that Copernic Desktop Search always indexes at full speed? |
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Yes. By default, CDS does not index while you are using your mouse or keyboard, or when your CPU is being heavily solicited by another application. You can change these configuration settings from the "Index & Performance" tab of the "Options" window of CDS. Note that indexing is always performed at full speed when the CDS main window is open and active (in foreground). |
| Which file types are indexed by CDS? |
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This detailed table displays all file types that Copernic Desktop Search indexes by default. Please remember that CDS lets you add custom file types through the Advanced tab of the Options window.
| Type |
File Formats |
| Emails |
Eudora (versions: 5.0 to 7.1)
Mozilla Thunderbird (versions: 1.0 or later)
Outlook (versions: 2000, XP, 2003, 2007)
Outlook Express/Windows Mail (versions: 5.x, 6.x, including all non-password protected OE identities)
Outlook Express/Windows Mail Electronic Mail (EML) |
| Files |
Metadata are indexed for the following file formats:
Microsoft Word documents (DOC) (versions: 6.0, 95 (7.0), 97, 98 (Mac), 2000, XP, 2003, 2007)
Microsoft Excel spreadsheets (XLS) (versions: 5.0, 95 (7.0), 97, 2000, XP, 2003, 2007)
Microsoft PowerPoint presentations (PPS, PPT)(versions: 97, 2000, XP, 2003, 2007)
Adobe PDF documents (versions: 1.0, 1.1, 1.2, 1.3, 1.4, 1.5)
WordPerfect documents (WPD, WPF, WP) (versions: 5.0, 5.1 (not Far East versions), 5.2 (not Far East versions), 5.x (Windows), 6, 7, 8, 9, 10)
OpenOffice.org documents (ODT, OTT, ODM, OTH, ODS, OTS, ODP, OTP) (versions: 1.1, 2.0)
StarOffice documents (SXW, STW, SXC, STC, SXI, STI) (versions: 7.0, 8.0)
Microsoft Rich Text Format (RTF)
Unicode Text files (TXT)
Active Server Page documents (ASP)
C Code/Program files (C)
C++ Code/program files (CPP)
C# .NET Source files (CS)
Comma-Separated Variables files (CSV)
Header file (H)
Assembler language, Active Server Include file, Include file (various), Internet Connection file (used by ISPs) (INC)
Initialization/Configuration file (INI)
Java Source Code files (JAVA)
Pascal Source Code files (PAS)
XML Stylesheet (XSL)
Hypertext Markup Language documents (HTML, XHTML)
Extensible Markup Language documents (XML)
ASCII Text files (ASC)
ANSI documents (ANS)
PHP Script (PHP)
Log File (LOG)
UCS2 Unicode documents (with some limitations)
UTF8 documents (with some limitations)
File name is indexed for the following file formats:
Gzip Compressed archive (GZ)
Compressed Archive File (ZIP)
Windows Help file (HLP)
WinRAR Compressed archive (RAR)
Macromedia Flash Format file (SWF)
Tape Archive file (TAR)
Visio Drawing documents (VSD)
OpenOffice.org Draw File (SXD)
MHTML Document (MHT) |
| Music |
Metadata are indexed for the following file formats:
iTunes Audio files (M4P, AAC)
MPEG Audio Stream, Layer II (MP2)
MPEG Audio Stream, Layer III (MP3)
MPEG-4 Audio Layer (M4A)
Windows Media Audio file (WMA)
Windows Waveform sound/Audio (WAV, WAVE)
Ogg Vorbis Codec Compressed WAV file (OGG)
MP3 PlayList File (M3U)
WinAmp MPEG PlayList File (PLS)
File name is indexed for the following file types:
RealMedia Media file (RA, RAM, RMM, RPM)
Musical Instrument Digital Interface file (MIDI)
and many others, including: .aa, .acp, .aif, .aifc, .aiff, .au, .cda, .cdda, .m4b, .mka, mpga, .rmi, .sd2, .snd, .wax, |
| Pictures |
Metadata are indexed for the following file formats:
Graphics Interchange Format (GIF)
JPEG Format (JPE, JPEG, JPG )
Exchangeable Image File Format (EXIF)
File name is indexed for the following file formats:
Windows Bitmap Graphics (BMP)
Portable (Public) Network Graphic (PNG)
Photoshop Format (PSD)
QuickTime Image (QTI, QTIF)
Tagged Image Format file (TIF, TIFF)
X-Windows Bitmap Graphic (XBM)
Windows Icon (ICO)
and many others, including: .cgm, .dib, .jfif, .mac, .pct, .pcx, .pic, .pict, .pnt, .pntg, .rp |
| Videos |
Metadata are indexed for the following file formats:
MPEG Video Files (MPE, MPEG, MPG, MPS, MPV, MPV2)
MPEG-4 Video Files (MP4)
Windows Media Video Files (WMV)
Microsoft Audio Video Interleaved (AVI)
QuickTime Movie (MOV)
File name is indexed for the following file formats:
Microsoft Windows Media metafile (WVX)
Data Interchange Format (DIF)
RealMedia Videos (RAM)
Matroska Video Stream (MKV)
Ogg Vorbis Compressed Video File (OGM)
and many others, including: .3g2, .3gp, .asf, .asx, .dv, .IVF, .m1v, .m2v, .m4e, .mp2v, .mpa, .qt, .rv, .wm, .wmp, .wmx |
| Favorites/Bookmarks |
Internet Shortcut (.URL files)
Internet Explorer (versions: 5.0 or later)
Mozilla Firefox (version: 1.0) |
| History |
Internet Shortcut (.URL files)
Internet Explorer (versions: 5.0 or later)
Mozilla Firefox (version: 1.0) |
| Contacts |
Outlook (versions: 2000, XP, 2003, 2007 - including Exchange Server)
Outlook Express/Windows Mail (versions: 5.x, 6.x)
Mozilla Thunderbird (versions: 1.0 or later)
Windows Address Book (versions: 98, Me, NT, 2000, XP, Vista) |
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| Some file types cannot be processed using Copernic Desktop Search. Why not? |
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By default, CDS only indexes the file types that it recognizes. You can specify additional file types to index from the "Advanced" tab of the "Options" window of CDS. You can choose whether you want to index only the file properties (name, date, size, etc.) or to index the files as text files. |
| Which email applications does CDS support? |
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The current CDS version supports Outlook Express 6.x/5.x, Outlook 2007/2003//XP/2000, Eudora 7.x/6.x/5.x and Mozilla Thunderbird 1.x for emails and attachments.
CDS also allows you to search for Outlook 2007/2003/XP/2000 (including Global Address List) and Outlook Express 6.x/5.x contacts, Windows Address Book and Mozilla Thunderbird 1.x contacts. For more details about files indexed by CDS, see the above table where all desktop search categories are covered.
Note that on-the-fly indexing is only available with Outlook. In other cases, index updates are carried out regularly (at fixed intervals).
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| Where are the index data files of Copernic Desktop Search stored? Can I change the location of their folder? |
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By default, the index data files are stored in a per-user path like this: "C:\Documents and Settings\USERNAME\Local Settings\Application Data\Copernic\DesktopSearch." This ensures that all users of your computer have their own personal index stored in a non-shared location. If you want to move your index data files, you can do this from the "Advanced" tab of the "Options" window of CDS. |
| Cisco Agent detects Copernic Desktop Search as a malicious program. Can this be true? |
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No. Cisco Agent inaccurately detects Copernic Desktop Search as a malicious program because CDS monitors the computer use to enable or disable the indexing process. |
| CDS now displays search results in the deskbar window. How does it sort the results? |
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CDS uses the same settings as those of the application window to sort the search results in the deskbar window. |
| What happens if I enable logging in the advanced options? |
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It allows CDS to log its own activity in a local file. This file is located in your index folder. The contents of this log file can help our Technical Support Team to provide better support when needed. |
| What are the system requirements? |
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Operating System: XP/Vista.
Browser: Internet Explorer 6.0 SP2 or later.
RAM: 256 MB (recommended).
Hard Disk:
• Program: at least 20 MB of free disk space during the installation.
• Index: 250 MB is recommended. The index size will vary according to the number and type of documents indexed.
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